Spa Etiquette: Creating an Enjoyable Experience

We want your experience to run smoothly and maximize your enjoyment when you visit Pearl’s Spa! In order to do so, we kindly ask that everyone follows our spa etiquette.

Appointment Booking

If you do not have a flexible schedule and are looking for a specific day or time, please schedule your appointment as far in advance as possible.

Treatment Time

If you have never visited the spa before, please arrive 10-15 minutes early to fill out client info and relax before your service. Anyone who arrives after their scheduled appointment time might be asked to reschedule.

Cancellation Policy

We have a 24-hour cancellation policy. Credit card numbers are taken with most appointment reservations. If you fail to cancel your appointment within 24 hours, your card will be charged 50% of your scheduled service price.

Gratuity

Tipping is always accepted and appreciated; therapists prefer to receive tips in the form of cash or check. The standard tip for spa industry is generally 15%-20%.

Attire

If you are visiting the spa for the day, a robe and slippers will be given to you with your first service. For everyone else, dress comfortably so that you don’t have to put back on your heels or stuffy clothes after a massage or facial.

Cell Phones

This is your time to relax, so we ask that you cut yourself off from the rest of the world and think about yourself while you are spending time at our spa. If you cannot turn your phone off, please keep it on silent and refrain from phone conversations while in the treatment or waiting rooms.

Children

We ask that all children under the age of 15 be accompanied by an adult. Please make arrangements before visiting the spa so that your child does not have to sit with you while you receive your service. Keep in mind, this is your time to escape.

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